Position: HR Generalist

Status: Full-time

Location: Winnipeg Branch

Posting Closes: Until Filled

Salary Grade: $52,399 - $62,047

Me-Dian Credit Union is the first Indigenous full-service financial institution to be founded in Canada. Our mission is to provide Financial Services for First Nations, Métis, and Inuit Peoples. We are responsive to the needs of members, no matter where they live or how they choose to access our services. If you are interested in becoming a part of a dynamic and diverse team working in a fast-paced and rewarding career, please consider applying for this opportunity!

A day in the life as an HR Generalist:

Reporting to the CEO, the HR Generalist is responsible for both administrative and strategic responsibilities, and will help with important functions such as staffing, training and development, and compensation and benefits. We are searching for a qualified and resourceful human resource generalist to support our organization in ensuring smooth and efficient business operations.

Duties and Responsibilities:

• Participate in development of HR objectives and systems, including metrics, queries, and ongoing reports

• Handle all administrative tasks for onboarding, new-hire orientations, and exit interviews, including data entry in human resource system and audits for accuracy and compliance

• Assist in administering benefits, compensation, and employee performance programs

• Suggest new procedures and policies for improving employee experience as well as the efficiency of HR department

• Ensure compliance with local and national regulations and applicable employment laws, and update policies and procedure when necessary

• Provide a dedicated and effective advisory service to employees that covers absence and health issues, conduct and capability, grievances, organizational change, and all other employee-relations matters

• Assist in the communication, interpretation, and upkeep of employee handbook, employee directory, and organizational chart, and contribute to policy development

• Be the primary backup for payroll processing, including regular updates to employee files, bonus/incentive pay, vacation/sick pay, expense reimbursements, and benefits changes

• Natural flexibility in handling day-to-day routines as well as surprises, including administrative support as needed including scheduling/booking appointments, meetings, and events. Ensure organizational efficiency by cultivating relationship with internal/external vendors

• Respond to requests and questions about MCU operations including managing aspects of space/infrastructure planning including implementing preventative measures for potential issues

What are we looking for:

• Grade 12 diploma with 5 years of relevant work experience

• Maintain the confidentiality of sensitive and private information

• Aptitude for problem-solving and thorough knowledge of HR procedure and policies

• Strong time-management and people skills, high degree of flexibility, and excellent multitasking ability

• Proficiency in software tools including MS Office, and internet applications.

• Excellent verbal and written communication skills to liaise with members, employees, and

cross functional teams.

• Strong Commitment to teamwork with the ability to work collaboratively in a teambased

organization.

• Community focused, whether our own community or other communities.

• Effective organizational and time management skills.

• Ability to work under minimal supervision, within a highly regulated environment.

• Ability to establish and maintain cooperative working relationships with and between individuals from diverse cultures and backgrounds.

If you are interested:

Please email your resume and cover letter to LeadershipTeam@mediancu.mb.ca . We would like to thank all

candidates interested, however only those selected for further considerations will be contacted for interviews.

We encourage First Nations, Métis, or Inuit to apply as Me-Dian Credit Union is dedicated to employing a diverse team to meet our member’s needs!

FULL-TIME POSITION – ROSENORT BRANCH

Who we are

At Rosenort Credit Union, we pride ourselves on being an excellent banking institution and a delightful workplace! We put people first by creating a work environment based on trust, integrity, and community. With branches in Rosenort, Winkler and Altona, we have been given the opportunity to bring in more capable individuals to better serve our growing member-base. Our dedication to our members is matched only by the commitment we show to our staff. We are excited to create opportunities for your career development and will provide adequate training for suitable applicants.

The position

We are looking for a Consumer Account Manager to join our team at our Rosenort Branch! You should be a cheerful and self-motivated individual with at least 1 year of post-secondary training plus 1-3 years of job-related experience or an equivalent combination of education and experience. Experience with the Valeyo loans origination system is an asset.

As a key player in the lending department, you will employ your talents to make an impact on the success of our members. You will utilize your organizational, administrative, and relational skills to identify opportunities to provide lending services to members. While in compliance with our internal policies, procedures, and provincial legislation, you will use your skills to analyze and adjudicate applications for mortgages, loans, and lines of credit. Excellent communication and organizational skills are a must as you provide exceptional service both individually and as a team.

Salary and benefits

The salary is based on the qualifications of the selected candidate and will be within the credit union grading system. A comprehensive benefits package is also provided which includes:

• Insurance Package and Health Care Spending Account

• Staff banking benefits (including staff chequing account, reduced USD exchange, staff rate on MasterCard, staff loan rates)

• Entertainment Wellness Program

• Uniform allowance

• Computer Lease Program

• Company-Matched Pension Plan

Interested?

Please forward your resume & cover letter for this position by May 31, 2024 to hr@rcu.ca

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Rosenort Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process

FULL-TIME POSITION – ROSENORT BRANCH

Who we are

At Rosenort Credit Union, we pride ourselves on being an excellent banking institution and a delightful workplace! We are seeking a diligent and motivated Supervisor to join our team and help provide direction and guidance to our Member Services Department. If you thrive in a fast-paced environment and take pride in making a difference, then we want to hear from you. We are committed to creating opportunities for your career development and will provide adequate training for suitable applicants.

Responsibilities

• Leading, training, coaching and developing the member services department

• Completing performance reviews for the member services department

• Comply with policies, procedures and legislative requirements

• Maintain and balance treasury, and handle cash orders and shipments

• Opening member accounts, business accounts, organization accounts, corporate accounts and estate accounts

• Promote and administer registered products including RRSPs, RRIFs, TFSAs, LIRAs, LIFs, GICs and estate accounts

You will have

• A Grade 12 diploma with a minimum 2-3 years in customer service and/or cash handling experience. 1-3 Years of related experience with direct supervisory experience would be considered an asset.

• Experience with CGI or RFS360 banking system would be preferred;

• Be a self-motivated individual with a pleasant attitude

• Have strong negotiating, decision making, and problem solving skills to assess members’ needs

• Be an effective communicator as well as a good listener

• Be highly organized with strong computer skills

• Possess a confident ability to work independently while still remaining a team player.

• MSR Supervisor Accreditation through CCUA would be considered an asset

Salary and benefits

The salary is based on the qualifications of the selected candidate and will be within the credit union grading system. A comprehensive benefits package will also be provided.

Interested?

Please forward your resume & cover letter for this position by May 31, 2024 to hr@rcu.ca

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

For over 85 years, the Belgian‐Alliance Credit Union (BACU) has taken great pride in delivering quality financial services to over 5,000 member owners. With three branches in Winnipeg and open to all, BACU is a dynamic and progressive financial institution that is poised for continued growth.

About the Director of Lending

Reporting to a member of the Executive Team, as the Director of Lending, you will play a pivotal role within the credit union, overseeing and administering the commercial portfolio. Your primary focus will be supporting commercial members with their borrowing and investment needs, while maintaining strong member relationships.

In addition, what makes this role truly dynamic is its adaptability. Depending on a combination of qualifications, your drive, and our evolving business needs, the role of the Director of Lending can expand beyond its core responsibilities. You may find yourself contributing to or leading various other areas within the credit union, including but not limited to:

1. Credit Adjudication: Evaluating loan applications, assessing risk, and making informed lending decisions.

2. Administrative Management: Streamlining operational processes, optimizing resource allocation, and

enhancing overall efficiency.

3. Policy and Procedural Review: Collaborating with cross-functional teams to refine lending policies,

ensuring compliance, and identifying areas for improvement.

4. Lending Mentorship: Guiding and mentoring junior lending staff, fostering their professional growth and expertise.

5. Visionary Leadership: Offering insight, strategic direction and implementing changes that will further enhance BACU’s relevancy in the communities we serve.

In essence, the Director of Lending is not confined to a rigid job description, but rather has the opportunity to shape and evolve their role based on their unique skill set, aspirations, and the ever-changing landscape of the credit union. Your impact extends far beyond the commercial portfolio, influencing the entire lending ecosystem.

Key Responsibilities

• Build and maintain relationships with real estate business members, providing excellent member care while expanding the services offered to current members.

• Maintain an active presence in the communities we serve, strengthening relationships with existing members and fostering new connections and centers of influence.

• Manage existing commercial member relationships by ensuring all credit requests and annual reviews are addressed in a timely fashion including interviewing, analyzing, adjudicating and documenting such requests.

• Review and evaluate credit requests, keeping policy, risk, and member standards top of mind.

• Lead the retention, growth, and maximization of cross‐sell efforts to our business members.

• Provide financial advice to members by analyzing financials, risk, and business to ensure their current and future business needs are met.

• Provide mentorship to consumer lenders in both commercial and consumer dealings.

• Manage, grow, and administer a commercial lending portfolio.

• Manage the day‐to‐day commercial portfolio delinquency and overdraft requests.

Experience and Qualifications

We are seeking an individual who wants to take the next step in their career, transitioning from being an individual contributor into an organization-wide contributor and leader at the credit union you serve. You feel rewarded in being a team player who has a voice and is empowered to make a positive difference in lives of both staff and members. You enjoy turning problems into opportunities, seeing the interdependent relationship that exists between a credit union and its membership.

BACU will consider candidates at varying levels of experience, whether you have few years or several years of experience. The minimum requirements are:

• Previous commercial lending experience in the Canadian credit union system

• A minimum of 3 years of business lending sales and portfolio administration

• Excellent member relationship management

• Strong interpersonal and written and verbal communication skills

• Professionalism and the desire to positively represent the credit union

Salary will be commensurate with experience.

If you are looking for professional growth and like to wear many hats, we encourage to you learn more about this unique opportunity and how it could suit your career goals. Please reach or forward your resume to Katie.Derksen@mnp.ca.

FULL-TIME POSITION – ROSENORT BRANCH

Who we are

Rosenort Credit Union…a great place to bank and an even better place to work! We currently have an exciting opportunity for a Financial Services Officer to join our MSR department at our Rosenort branch! Join a team filled with talented, dedicated and fun staff with opportunities to grow your career.

Responsibilities:

• Provide members with a variety of services related to the promotion and sales of cash and non-cash related deposit products and services

• Open member accounts, business accounts, organization accounts, corporate accounts and estate accounts

• Promote and administer registered products including RRSPs, RRIFs, TFSAs, LIRAs, LIFs, GICs and estate accounts

• Comply with policies, procedures and legislative requirements

• Respond to member and potential member inquiries, analyze needs and assist members to utilize the product or service which best meets those needs.

You will be:

• Be a self-motivated individual with a pleasant attitude

• Have strong negotiating, decision making and problem-solving skills to assess members’ needs

• Be an effective communicator as well as a good listener

• Be highly organized with strong computer skills

• Possess a confident ability to work independently while still remaining a team player.

Preferred Qualifications:

• Have one-year post-secondary training plus one to three years of job-related experience, or an equivalent combination of education and experience.

• Experience with CGI or the RFS360 banking system and a strong understanding of registered products would be considered an asset.

Salary and benefits

Salary will be based on the qualifications of the selected candidate and will be within the credit union grading system. A comprehensive benefits package is also provided.

Interested?

Please forward your resume & cover letter for this position by May 31, 2024 to hr@rcu.ca

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Position: Member Service Representative

Status: Full-time Permanent

Location: Winnipeg Branch

Posting Closes: Until Filled

Salary Grade: $29,791 - $35,641

Me-Dian Credit Union is the first Indigenous full-service financial institution to be founded in Canada. Our

mission is to provide Financial Services for First Nations, Métis, and Inuit Peoples. We are responsive to

the needs of members, no matter where they live or how they choose to access our services. If you are

interested in becoming a part of a dynamic and diverse team working in a fast-paced and rewarding

career, please consider applying for our Member Service Representative opportunity!

A day in the life as a Member Service Representative:

You would be a part of a dynamic and diverse team collaborating closely with various internal departments to provide excellent and efficient member service by:

Building and strengthening member relationships by helping members manage their day-to-day banking.

Building a broad range of face-to-face services to members including (but not limited to) processing deposits, withdrawals, loan and utility payments, primary orders, cheque cashing

Contributing to overall business development through excellent service, product knowledge and quality referrals to build relationships with existing and new members, seeking opportunities that are the best fit for the individual needs of each member.

Updating and managing member database records while maintaining confidentiality and adhering to our internal policies and procedures

Additional responsibilities may include other tasks or projects as required.

What are we looking for:

Grade 12, plus 1 year of relevant work experience, cash, and customer service-related experience or business degree or post-secondary education.

Ability to problem solve while working quickly, efficiently, and with a high degree of accuracy.

Excellent verbal and written communication skills.

Ability to interact with members from diverse cultures and backgrounds.

Strong Commitment to teamwork with the ability to work collaboratively in a team-based organization.

If you are interested:

Please email your resume and cover letter to LeadershipTeam@mediancu.mb.ca. We would like to thank all candidates interested, however only those selected for further considerations will be contacted for interviews.

We encourage First Nations, Métis, or Inuit to apply as Me-Dian Credit Union is dedicated to employing a diverse team to meet our member’s needs!

Member Service Representative – 18 month term position – Full Time

Jump start your career in a fun and friendly environment with Niverville Credit Union!

Niverville Credit Union, with branches in Niverville, Steinbach and Landmark serves over 9,700 members and has over $510 million in assets under administration. We have a staff compliment of over 40 employees spread over 3 Branches. The position is full-time hours for an eighteen-month term, located out of the Niverville Branch. Ideally the candidate would start on May 27, 2024 or sooner.

The Position:

Reporting to the Supervisor, Member Services, the Member Service Representative follows a program of education and skills development to acquire products and services knowledge and member service skills to accurately and efficiently provide transactional service to all members. This position contributes to the overall member service experience that is consistent with Niverville Credit Union’s Vision, Mission and Values. The Member Service Representative responsibilities include answering members’ questions regarding credit union products and services and referring those members requiring additional advice or assistance to other specialists with the credit union. The Member Service Representative is required to participate in compliance training applicable to the position and ensure that all tasks performed comply with Niverville Credit Union policies and procedures. This position is 76 hours bi-weekly located in Niverville, Manitoba.

The role entails:

 -Providing transactional service to members with accuracy, open and closing of memberships and handling cash

 -Soliciting new members and contributing to overall business development through service excellence, product knowledge and quality referrals. Contributing to the achievement of branch sales and service targets and marketing plans.

 -Maintain strict confidentiality when dealing with transactions, ensuring that member information is kept private and secure.

 -Excellent computer skills including Excel, Word, Outlook

 -Excellent verbal and written communication skills

 -Strong customer service and interpersonal skills

 -Good judgment and decision-making capabilities

 -Team player

Qualifications and experience that would be an asset, but not a requirement as we will train the right candidate:

 -1 year of job-related experience with High School diploma

 -Previous banking experience and working with the public is preferred

 -Working understanding of Credit Union services, philosophies and principles

What do we offer?

- A welcoming and friendly team-oriented culture

- Competitive salary

- Comprehensive benefits package

Please forward your resume and cover letter by Thursday, May 23th, 2024

Samantha Webster

Niverville Credit Union

62 Main Street

Niverville, MB R0A 1E0

Fax: 204.388.9970

Email: samantha.webster@nivervillecu.mb.ca

We would like to thank all Candidates for their interest; however only those considered for an interview will be contacted.

Position Title: Consumer Lending Officer – Steinbach

Posting Number: CONSU002830

Location: Steinbach Branch

Hours of Work: Full-Time

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $9 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits

We currently have an opportunity for a Consumer Lending Officer to join our team in our Steinbach branch. As a Consumer Lending Officer, you will provide lending services to current members and potential members. You’ll recognize member needs and promote and cross-sell all credit union products and services to members, while ensuring all assigned lending activities are in compliance with relevant legislation, regulations, policies and procedures.

Specific Responsibilities:

• Conduct interviews via email, telephone or in person with members and potential members to identify lending needs

• Analyze, and adjudicate applications for Mortgages, Loans and Lines of Credit based on character, capacity and collateral to assess credit worthiness

• Respond to members' inquiries on lending services; resolve routine member concerns in relation to lending services

• Refer cross-sell opportunities to other SCU departments

• Adhere to legislation and security procedures as they pertain to the position

Qualifications:

• Post-Secondary education in business and/or 2 to 5 years of lending experience, or 5 years sales experience preferably in a financial institution

• Exceptional customer service skills with the ability to build and maintain long-term relationships

• Excellent interpersonal, written and verbal communication skills

• Demonstrated analytical, judgment and decision-making skills

• Demonstrated prioritization, organization, time management, planning and follow-up skills

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you may be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)

• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs

• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)

• Opportunities for professional development

• Clothing allowance

• Free parking at all locations

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: May 19, 2024

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Insurance Broker

NorthStar Insurance & Real Estate

Birtle, Manitoba

Northstar Insurance is seeking a highly motivated team player to join our team of Insurance Broker professionals in Birtle, Manitoba. We are looking for an individual who builds key customer relationships and provides exceptional customer service to contribute to the overall success of our organization.

The ideal candidate will hold a Canadian Accredited Insurance Broker Level 2 license.

A competitive salary, benefits and pension in a professional service-oriented environment is offered.

We thank those that apply, however only those selected for an interview will be contacted.

hr@fusioncu.com

Human Resources Department

NorthStar Insurance & Real Estate / Fusion Credit Union

NorthStar Insurance is seeking a highly motivated team player to join our team of Insurance Broker professionals in Rossburn, Manitoba. We are looking for an individual who builds key customer relationships and provides exceptional customer service to contribute to the overall success of our organization.

The ideal candidate will hold a Canadian Accredited Insurance Broker Level 1 license. Consideration will be given to candidates without the desired qualifications.

A competitive salary, benefits and pension in a professional service-oriented environment is offered.

We thank those that apply, however only those selected for an interview will be contacted.

hr@fusioncu.com

Human Resources Department

NorthStar Insurance & Real Estate / Fusion Credit Union

NorthStar Insurance is seeking a highly motivated team player to join our team of Insurance Broker professionals in Birtle, Manitoba. We are looking for an individual who builds key customer relationships and provides exceptional customer service to contribute to the overall success of our organization.

The ideal candidate will hold a Canadian Accredited Insurance Broker Level 2 license. Consideration will be given to candidates without the desired qualifications. We are willing to train the right candidate!

A competitive salary, benefits and pension in a professional service-oriented environment is offered.

We thank those that apply, however only those selected for an interview will be contacted.

hr@fusioncu.com

Human Resources Department

NorthStar Insurance & Real Estate / Fusion Credit Union

NorthStar Insurance is seeking a highly motivated team player to join our team of Insurance Broker professionals in Erickson, Manitoba. We are looking for an individual who builds key customer relationships and provides exceptional customer service to contribute to the overall success of our organization.

The ideal candidate will hold a Canadian Accredited Insurance Broker Level 1 license. Consideration will be given to candidates without the desired qualifications. We are willing to train the right candidate!

A competitive salary, benefits and pension in a professional service-oriented environment is offered.

We thank those that apply, however only those selected for an interview will be contacted.

hr@fusioncu.com

Human Resources Department

NorthStar Insurance & Real Estate / Fusion Credit Union

Come work where you can make a difference…

The Opportunity

For over 80 years, Belgian‐Alliance Credit Union (BACU) has taken great pride in delivering quality financial services to over 5,000 member owners. With three branches in Winnipeg and open to all, BACU is a dynamic and progressive financial institution that is poised for continued growth.

Are you driven to succeed? Do you lead by example?

We are currently recruiting for a position of Compliance Officer to join our Administration Team. As BACU’s Compliance Officer, with support from the Senior Management Team, you will oversee the Credit Union’s compliance function, including enhancement and implementation of compliance policies, procedures, and risk assessments, provide ongoing training and support to staff, and ensure adherence to the current regulations and legislation, particularly those set forth by FINTRAC, within the Credit Union.

The Functions

• Maintains an effective compliance program for the Credit Union and stays well informed of changes regarding FINTRAC’s regulations, guidelines, and industry best practices to ensure compliance programs remain current and effective.

• Monitors high‐risk memberships and performs regular enhanced reviews of such accounts.

• Reviews and actions potential fraudulent alerts as identified by Verafin while maintaining thorough and detailed notes.

• Responsible for daily administration of routine compliance tasks (including review and filing of Large Cash Transactions, EFTs, and Suspicious Transaction Reports).

• Oversees other aspects of regulatory compliance, such as Common Reporting Standards (CRS) and Foreign Account Tax Compliance Act (FACTA).

• Provides compliance training and ongoing support to all employees of BACU.

• Conducts internal reviews of compliance processes and procedures to identify any weaknesses or areas for improvement.

• Provides support to other members of administration team as required.

The Person

As the ideal candidate, you possess the following:

• Minimum of two years of experience working at a Canadian financial institution, preferably a credit union, in a compliance role.

• Sound working knowledge of the PCMLTFA and related compliance regulations.

• Able to assess complex transactions, identify patterns or anomalies indicative of suspicious activity, effectively conduct risk assessments, and ensure accurate reporting.

• Strong analytical skills and attention to detail.

• Independent thinker and problem‐solver.

• Professional certifications and knowledge of Verafin Software are preferred, however, not required.

What do we offer?

At BACU, we offer competitive compensation, a great pension plan, comprehensive benefits, a variable compensation plan, and a wonderful work environment where each team member has a chance to make a difference.

The salary range for this role is $43,716 to $73,200 and will vary depending on professional experience and education.

Why not contact us to see why your goals may be in line with ours?

Applicants are invited to submit their cover letter and resume in confidence to careers@bacumail.ca by Friday, May 31, 2024. Please indicate salary expectations within your cover letter.

We appreciate the interest of all applicants, however, only candidates selected for an interview will be contacted.

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $9.5 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits

We currently have an opportunity for an experienced leader to join our team in the role of Director, Project Management Office (PMO). The ideal candidate will be responsible for all operational activities related to complete project life cycle for all corporate level strategic projects and other SCU projects. This role oversees and provides leadership to the Project Management Office through the implementation of SCU’s operational plans and workflow management. The candidate should have proven success leading a team in driving business results through effective execution of internal project management methodologies.

Specific Responsibilities

• Delivers all corporate projects with consistency of execution of internal project management methodologies.

• Serves as a change leader for all PMO led change initiatives in support of business needs.

• Regularly communicates and collaborates with other leaders and project sponsors to discern areas for improvement, to share/gather information, to resolve cross-functional issues and to ensure an integrated, holistic approach to project management.

• Provides leadership and performance management to the Assistant Manager, Project Management, Project Managers & Associates, Business Research Analysts, and all seconded members of the PMO team.

• Directly engages and motivates the PMO team to produce results, and fosters a work environment conducive to on-going learning, career development and process improvement.

• Leads the review and analysis of issues and internal escalations within the PMO; facilitates both short- and long-term resolutions to increase project management effectiveness and process reliability.

• Creates and implements standardized project planning and management methodologies and workflows for all Project Management related processes to ensure the delivery of high-quality products/services that meet set standards and regulatory requirements.

• Identifies and acquires (or creates), implements, and measures results utilizing tools to increase PMO productivity and efficiency as well as overall project quality.

• Monitors and manages the overall spectrum of PMO commitments and deliverables including evaluating workload capacity, recruitment, developing and managing project schedules, budgets, defining inter-dependencies, assessing risks, and tracking/reporting status.

• Manages the annual SCU Operations Plan life cycle and department budget.

Qualifications

• Bachelor’s degree or a diploma specializing in project management or business and 7-9 years of job-related experience, or an equivalent combination of education and experience.

• Completion of the Project Management Professional (PMP) designation is desired.

• Extensive experience in the utilization of a structured project management methodology.

• Agile project management experience would be considered an asset.

• Strong organizational, time-management, analytical and decision-making skills.

• Proven training, coaching, team building, facilitation and leadership skills to fully engage individuals and teams to accomplish work goals in a fast-paced and changeable work environment.

• Expert in facilitating change management throughout an organization.

• Knowledge of the credit union/financial services industry and operations would be considered an asset.

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you may be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account

• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs

• Employee Banking benefits

• Opportunities for professional development

• Clothing allowance

• Free parking at all locations

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: May 26, 2024

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Full time, Permanent; Grunthal

Starting salary - $48,533

Why should you join our team?

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

• Do good

• Be better

• Own it

• Move forward

What will you be doing?

The Supervisor, Member Services (SMS) is a member-focused local Brand Champion who motivates, coaches and develops front line retail staff (MSR/DSR/Senior MSR). They foster an environment with a positive and consistent advice -based member experience that assists the

members and the branch in achieving goals.

Overseeing the daily workflow of the front line retail operations, they ensure that all established policies and procedures are followed. They are responsible to ensure adequate cash supplies and adherence to security procedures and mandatory reporting is completed in a timely manner for regulatory bodies. They support the branch as the back up to the Manager, Member Service or Managing Partner in their absence.

Key Responsibilities:

• Establish performance standards in collaboration with the Manager, Member Service or Managing Partner; evaluate performance of staff; identify training and development needs; participate in and deliver disciplinary actions.

• Organize, schedule and monitor member service activities to ensure that maximum service levels are being provided to members and that work flows smoothly.

• Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.

What do you need?

• Minimum Grade 12

• Post-secondary degree or diploma in Business Administration or equivalent in education and experience

• Minimum of 2 years previous experience within the credit union

• Leadership competency with high emphasis on quality of member service

• Ability to develop employees in a coaching environment

Are you ready to?

• Be an ambassador for our brand, values and products

• Ensure things get done efficiently

• Go home each day feeling accomplished

• Challenge the status quo

• Build a career

• Continue learning

If you are interested in this position, apply today! Application deadline is May 24, 2024

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.