About Credit Unions & Co-Ops

Credit unions serve more communities than any other financial institution, giving Manitobans substantially better access to quality financial services and products.
In 62 of those communities, a credit union is the only financial institution in place to serve local residents and businesses.

What is a Credit Union?

What is a Credit Union?
Credit unions are financial co-operatives and, like all co-operatives, are owned and controlled by the people who use their services. These people are members, and they all own shares in the credit union. As shareholders, members of many credit unions share in the profits every year. (more…)

The Co-Operative Model

The Credit Union Difference

Credit unions are driven by both economic and social concerns. They are community-based organizations that care not only about the bottom line of their businesses, but also the needs of their members and the quality of life in their communities. (more…)

Credit Union History

The Origins of Co-operatives and Credit Unions
The story of co-operatives and credit unions began in Rochdale, England on December 21, 1844. The first co-operative, in Toad Lane, was created to supply wholesome, unadulterated food at reasonable prices to society members. (more…)

Why We’re Successful

Credit unions in Manitoba are successful for many reasons, but the number one reason is because they are different. With a credit union, you’re a member – not a number.

(more…)

The 7 International Co-Operative Principles

The co-operative principles are guidelines by which co-operatives put their values into practice. (more…)

Credit Union Employee Giving and Community Service

Credit unions adhere to the co-operative principle of Concern for Community, routinely supporting organizations and events in the communities they serve. (more…)

Find a Credit Union

There are 33 credit unions currently operating in Manitoba.

Locating the Nearest Branch or ATM

Map and/or list the locations of Canadian Credit Union branches and ATMs with the Branch & ATM locator.

Use the Mastercard/Cirrus locator to find ATMs around the world with the Mastercard/Cirrus locator.

Links to Credit Union & Co-Op Sites

Lost or stolen debit cards or MasterCard cards
No charge dial: 1-800 567-8111

(more…)

Credit Union Careers

BRANCH MANAGER – STRIDE CREDIT UNION
COMMERCIAL CREDIT SOLUTIONS MANAGER – ASSINIBOINE CREDIT UNION
ACCOUNT MANAGER – STRIDE CREDIT UNION
SENIOR LOANS & MORTGAGE OFFICER – WINNIPEG POLICE CREDIT UNION
FINANCIAL SERVICES OFFICER – CROSSTOWN CIVIC CREDIT UNION
FINANCIAL SERVICES OFFICER – BEAUTIFUL PLAINS CREDIT UNION
PROJECT MANAGER – STEINBACH CREDIT UNION
BUSINESS ACCOUNT REPRESENTATIVE – WESTOBA CREDIT UNION
SENIOR ACCOUNTANT – ASSINIBOINE CREDIT UNION
FINANCIAL ADVISOR – ASSINIBOINE CREDIT UNION
FINANCIAL ANALYST – WESTOBA CREDIT UNION
FINANCIAL PLANNER – ACCESS CREDIT UNION
MEMBER SERVICES COORDINATOR – MEDIAN CREDIT UNION
JUNIOR SUPPORT ANALYST – SUNOVA CREDIT UNION
ACCOUNTING CLERK – WESTOBA CREDIT UNION
FINANCIAL SERVICES ASSISTANT – CROSSTOWN CIVIC CREDIT UNION
MEMBER SERVICE REPRESENTATIVE II – BELGIAN-ALLIANCE CREDIT
MEMBER SERVICE REPRESENTATIVE – CAISSE FINANCIAL GROUP
MEMBER SERVICE REPRESENTATIVE – ENTEGRA CREDIT UNION
MEMBER SERVICE REPRESENTATIVE – CAISSE FINANCIAL GROUP

BRANCH MANAGER – STRIDE CREDIT UNION

19 Royal Road North, Portage La Prairie

As part of our goal to grow the Stride presence in our community and build business, we are seeking a candidate for the Full-time position as Branch Manager, Royal Road North, Portage la Prairie.  Commencement of the position to be as soon as possible.

Reporting to the VP Retail Sales & Wealth Management, the Branch Manager is a results-oriented, member-focused local brand champion who is responsible for the overall performance of the local branch. They provide support, guidance, coaching, and training to the branch team and foster a culture of innovation and entrepreneurship.

The Branch Manager oversees delivery of a full range of services to members and prospective members.  They are accountable for all day-to-day operations of the branch and they ensure that all established policies and procedures are followed. They ensure that all members are promptly and professionally served and that branch operations are driven by a member-focused model of service.

The Branch Manager is responsible for maintaining communication between staff and the Executive team and for ensuring that the overall mission, values, and strategic plan of Stride Credit Union are reflected in all branch activities.

Education & Experience:

Two years post-secondary education plus seven to nine years of job related experience or an equivalent combination of education and experience.

Those interested are asked to submit their resume and cover letter to hrinfo@stridecu.ca. by 5:00 pm on Wednesday June 7, 2017

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COMMERCIAL CREDIT SOLUTIONS MANAGER – ASSINIBOINE CREDIT UNION

Using finance for good is at the heart of how we do business and is demonstrated through our focus on the triple bottom line of people, planet and prosperity.  If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

Our culture is one that is supportive of the individual while at the same time focused on the greater community.  You will be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.  You will not only be accountable for what you do you will be rewarded for your accomplishments.

Whether your role in our business is working directly with members, improving our processes or promoting Assiniboine Credit Union, your work will be impactful.  Your work will contribute to building an organization focused on service, teamwork, diversity, integrity and social and environmental responsibility. The same inspired and passionate people who choose to bank here are the people who choose to work here.

Reports to: Director, Commercial Credit Solutions

Location: 200 Main Street, Winnipeg MB

Position Status: Regular Full-Time

You know Risk Management.  What makes you great is that you appreciate the importance of partnership when it comes to managing commercial credit risk and adjudicating it.  As the Commercial Credit Solutions Manager, you’ll support and advise our account managers in building our business member portfolio based on Assiniboine’s policies, procedures, frameworks and your expertise.

You attribute your success in commercial credit and adjudication to your ability to analyze complex financial statements and non-financial credit risk factors, your ability to keep up with the changing legislation and statutory requirements that influence commercial credit adjudication and your commitment to working with the many diverse partners throughout the organization to find solutions.

Your career path includes five to seven years of commercial lending experience and Post-Secondary Education in a business related field, or an equivalent combination of education and experience.

Perhaps you have even more to offer?  If you are seeking an opportunity to demonstrate and further develop your leadership capabilities, we encourage you to apply! Assiniboine Credit Union offers a flexible, challenging work environment and opportunities to grow and develop. We also offer a competitive salary and a comprehensive benefits program.

TO APPLY: Please submit your resume and cover letter on our website at http://www.assiniboine.mb.ca.

APPLICATION DEADLINE: Applications will continue to be accepted until the vacancy is filled. ACU employees are encouraged to apply by June 2, 2017.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.

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ACCOUNT MANAGER – STRIDE CREDIT UNION

19 Royal Road, Portage La Prairie, MB.

As part of our goal to grow the Stride presence in our community and build business, with  succession planning in mind, we are seeking a candidate for the Full-time position as Account Manager, Royal Road North, Portage la Prairie.  Commencement of the position to be as soon as possible.

Reporting to the VP Agricultural and Commercial Sales, this position is a proactive sales and business development position with the expectation that the successful candidate will be visible in the community, promoting, selling and negotiating services to members and potential members.

They are responsible for proactively identifying new sources of business. By working closely with other team members they ensure the credit unions goals are met and that members receive seamless quality sales and services that meets or exceeds their expectations.

Education & Experience:

Two years post-secondary formal education plus four to six years of job-related experience or an equivalent combination of education and experience.

Those interested are asked to submit their resume and cover letter to hrinfo@stridecu.ca. by 5:00 pm on Wednesday June 7, 2017.

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SENIOR LOANS & MORTGAGE OFFICER – WINNIPEG POLICE CREDIT UNION

The Winnipeg Police Credit Union is focused on providing superior products and services to employees in the law enforcement community, their families and associates. The credit union currently serves 4,500 members throughout Winnipeg and surrounding communities, holding $190 million in assets under administration. We are proud of our 23 dedicated employees who currently serve members from one downtown location. Expansion to a second location is planned in 2017.

Job Purpose:

As a Senior Loans and Mortgage Officer, you will report to the Manager of Lending Services and deliver a wide range of loan and mortgage lending services, including construction mortgages and multi-purpose mortgages and lines of credit, in a courteous and professional manner to current and potential members. You will identify and evaluate member borrowing needs and promote and cross-sell credit union products and services to meet those needs with a focus on the best long-term interests of the member. As well, you will ensure all assigned lending activities are compliant with relevant regulations, policies, and generally accepted standards of sound lending practices.

Specific Responsibilities:

  • Conduct interviews with members and potential members to identify their lending needs.
  • Analyze, investigate and adjudicate applications for Mortgages, Loans, Lines of Credit based on character, financial capacity, credit history and collateral to assess credit worthiness and maintain default risk within the credit union’s established risk tolerant levels.
  • Respond to members’ inquiries for lending services; resolve routine member concerns in relation to lending services.
  • Refer cross-sell opportunities to other departments
  • Comply with legislation, policies, and generally accepted lending standards that pertain to the position.

Qualifications:

  • Post-Secondary education in business and/or 5-7 years of progressive lending experience in a financial institution
  • Experience working in the credit union system is a definite asset to being awarded this position
  • Superior member service skills with the ability to build and maintain long-term relationships
  • Excellent interpersonal, written and verbal communication skills
  • Demonstrated analytical, judgment and decision-making skills
  • Demonstrated prioritization, organization, time management, planning and follow-up skills
  • Ability to handle complex products such as multi-purpose mortgages and construction mortgages
  • Ability to work effectively in a sales environment and to contribute as a strong team member.

Winnipeg Police Credit Union offers a competitive salary and comprehensive employee benefits package with opportunities for personal career development. Qualified candidates are encouraged to explore this challenging opportunity by forwarding your resume by email, in confidence, to Adeline Richardson, Manager of Lending Services at the Winnipeg Police Credit Union at adeliner@wpcu.ca.  Closing date: May 31, 2017.

We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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FINANCIAL SERVICES OFFICER – CROSSTOWN CIVIC CREDIT UNION

At Crosstown Civic Credit Union, we are committed to helping our members achieve their long-term goals by building long-standing relationships and providing high quality service – every decision we make, every action we take, is done exclusively with members in mind. Crosstown Civic CU currently operates a network including our Corporate Offices, 9 Winnipeg branch locations, a Commercial Services department and our virtual division, AcceleRate Financial.

The Position:

The Financial Services Officer (FSO) is responsible for developing and managing the consumer loan portfolios held at the branch.

Responsibilities:

  • Conduct loan interviews, credit adjudication, risk assessment, security, insurance, documentation, and decline within assigned limits.
  • Manage delinquency, collection and renewal.
  • Promote and cross-sell a full range of applicable insurance products and investment products including all registered and non-registered options.

The Person:

The ideal candidate will possess strong communication, negotiating, decision making and problem identification and resolution skills, and experience selling multiple and complex products and services. A Degree or Diploma from a recognized University/College in business, finance, or related field and a minimum two years frontline experience in financial services is required. Equivalent combination of education and experience may be considered. Previous lending experience in financial services considered an asset.

Salary will be based on qualifications and experience and includes a comprehensive Benefit Package and a generous Bonus Incentive Program.

If you would like to join our team, you are invited to apply by submitting your resume and cover letter at www.crosstowncivic.mb.ca. This competition closes on Tuesday, June 6, 2017.

We thank all those that express an interest however only those selected for an interview will be contacted

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FINANCIAL SERVICES OFFICER – BEAUTIFUL PLAINS CREDIT UNION

Beautiful Plains Credit Union has an excellent permanent opportunity for a highly motivated Financial Services Officer to join our team. The successful candidate would deliver a full range of services including investment products, financial planning, estate planning and administration to our members.

The Financial Services Officer will be an individual who thrives in an environment of sales and customer service, and has a proven track record for business development including generating prospects, cultivating customer relationships, and be sales, service and goal oriented. You will have the ability to develop strong internal and external relationships, both individually and in a team environment. You will be committed to providing objective advice and proactive personalized service that contributes to the member’s financial success.

To qualify, you will meet the minimum criteria of:

  • PFP or CFP designation; applicants nearing completion of either designation will also be considered.
  • Extensive knowledge of products and services gained with a minimum of 2 years experience within the financial services industry.
  • Must currently be, or have the ability to be registered as a full service Investment Advisor.

Beautiful Plains Credit Union offers an attractive compensation and benefit package.

Please submit your resume by Thursday, May 25, 2017 to:

Gord Sylvester, General Manager, BPCU
Box 99
Neepawa, Mb. R0J 1H0
Fax: 204-476-3609
Email: gord.Sylvester@bpcu.mb.ca

Beautiful Plains Credit Union would like to thank all applicants for their interest; however only those selected for an interview will be contacted.

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PROJECT MANAGER – STEINBACH CREDIT UNION

Posting Number: 17-0091
Location:Corporate Office, Steinbach; travel to Winnipeg may be required
Hours of Work:   Full Time

Job Purpose: As a Project Manager, you will research plan, execute, and evaluate corporate project/process initiatives within established timelines and budgets, build and lead project teams, and ensure confidentiality and quality control throughout the project life cycle.

Specific Responsibilities:

  • Lead/facilitate the planning and/or implementation of projects by developing detailed project plans, defining resource requirements, and monitoring/communicating project progress
  • Liaise with service providers, project sponsors, and stakeholders to plan, communicate, and coordinate project strategies
  • Review and negotiate statements of work (SOW) with service providers, submitting finalized agreements to project sponsor for approval
  • Collaborate with project sponsor to develop project charter and scope; ensure adherence to charter by monitoring quality, budget, timelines, and resources throughout the project life cycle
  • Manage changes in the project scope, identify potential issues or opportunities, and recommend/implement process and/or project plan changes as necessary
  • Prepare project status reports on a regular basis and submit to project sponsor, stakeholders, and/or managers in a timely manner
  • Reconcile conflicting priorities within project initiatives or within cross-functional areas by researching issues/concerns and recommending and/or implementing solutions
  • Motivate, develop, and monitor project teams to ensure successful delivery of project objectives
  • Maintain open communication and cooperation with staff to ensure a friendly and efficient work environment
  • Maintain thorough knowledge of and adhere to project management and/or process improvement methodologies
  • Work collaboratively to achieve departmental and organizational goals by way of ongoing support to the Project Management Office

Qualifications:

  • Bachelor’s degree or a diploma specializing in project management or business, plus 4 to 6 years of job related experience, or an equivalent combination of education and experience.
  • Project Management Professional (PMP) designation would be considered an asset.
  • Strong negotiation, persuasion and communication skills.
  • Strong business acumen.

For further information and to apply online, visit www.scu.mb.ca/careers

by the closing date of June 2, 2017

We are committed to employing a diverse workforce and encourage all qualified individuals to apply.  We thank all candidates for their interest, however, only those selected for an interview will be contacted.

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BUSINESS ACCOUNT REPRESENTATIVE-WESTOBA CREDIT UNION

Job Number: 25-2017
Location: Killarney Branch
Job Type: Full Time Salaried
Close Date: 05/28/2017
Apply: https://www.northstarats.com/Westoba-Credit-Union

Purpose of Position

Under general supervision, you will be responsible for recommending growth/profit and sales goals for Westoba Credit Union, and for attainment of established objectives.  Promote, up sell and cross sell the full range of credit union products and services.  Provides technical expertise on commercial/agriculture accounts to branch staff in the development and management of commercial/agriculture accounts, and all functions of credit granting and control to satisfy member needs and protect the interests of Westoba Credit Union.  You will contribute to the overall success of Westoba by providing a high level of service consistent with “The Winning Play for Platform and Sales and Service Partners” to all our members and Sales and Service partners.

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SENIOR ACCOUNTANT – ASSINIBOINE CREDIT UNION

Reports to: Controller
Department: Finance
Location: 200 Main Street, Winnipeg MB
Position Status: Full-Time
Job Number: 770

POSITION OVERVIEW Reporting to the Controller, the Senior Accountant works in collaboration with the finance team and supports the Credit Union with accurate and timely financial statements and reporting to assist decision-makers in managing the business needs of the Credit Union. The Senior Accountant is also responsible for identifying any potential problems or risk areas.

RESPONSIBILITIES

  • Prepares financial statements and reports including supporting documents for monthly and year-end financial statements, audited financial statements and regulatory reports.
  • Prepares budgets for various revenue and expense GLs and completes budget variance analysis throughout the year.
  • Completes subsidiary accounting and prepares quarterly financial statements.
  • Reviews monthly account reconciliations.
  • Completes accurate ad hoc financial analysis.
  • Actively participates in the design and implementation of policies and procedures and identifies internal control deficiencies.
  • Provides support to the finance team and other internal departments with complex accounting matters.
  • Responsible for the maintenance and reconciliation of fixed assets and supporting schedules.
  • Responsible for the maintenance and reconciliation of syndicated accounts.
  • Reviews and maintains policies and procedures; understands internal controls/risk.
  • Reviews and authorizes expenditures (accounts payable).
  • Understands, respects, and supports the Credit Union’s commitment to values-based banking.

QUALIFICATIONS

This position requires a post-secondary diploma or degree in a related field and is in the process of pursuing an accounting designation, accompanied by a minimum of three years of related work experience, or an equivalent combination of education and experience.

KEY OCCUPATIONAL SKILLS

  • Strong understanding of accounting principles, practices and applications
  • Strong financial and analytical skills
  • Working knowledge of internal controls and risk
  • Highly detail oriented and organized
  • Knowledge of budget preparation
  • Policy and procedure development and implementation
  • Professional written and verbal communication skills, and interpersonal skills
  • Expert MS Office skills
  • Experience with MS Access and MS Dynamics GP would be considered an asset
  • Knowledge of Credit Union operations would be considered an asset

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.

TO APPLY: please visit www.assiniboine.mb.ca and select ‘Careers’. Please submit your resume and cover letter by  June 2, 2017. We thank all that apply, but only selected candidates will be contacted.

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FINANCIAL ADVISOR – ASSINIBOINE CREDIT UNION

Using finance for good is at the heart of how we do business and is demonstrated through our focus on the triple bottom line of people, planet and prosperity.  If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

Our culture is one that is supportive of the individual while at the same time focused on the greater community.  You will be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.  You will not only be accountable for what you do you will be rewarded for your accomplishments.

Whether your role in our business is working directly with members, improving our processes or promoting Assiniboine Credit Union, your work will be impactful.  Your work will contribute to building an organization focused on service, teamwork, diversity, integrity and social and environmental responsibility. The same inspired and passionate people who choose to bank here are the people who choose to work here.

Role Overview:

The Financial Advisor’s key role is sales and is primarily responsible for building and maintaining member relationships through sales of the full range financial products, services and investment vehicles including the sale of mutual funds.

Key Success Areas:

  • Meeting personal business targets, playing a key role in the development of strategies to facilitate goal attainment.
  • Proactively develop, nurture, retain and grow member relationships by identifying and ensuring their needs are met and that the relationship contributes positively to the credit union.
  • Tracking and reporting personal sales goals and results.
  • Promoting and selling a full range of credit union products and services: new memberships, consumer loans, lines of credits, small business loans, mortgages, deposit, investment products, credit cards, a full range of proprietary and third party mutual funds.
  • Explaining to all members the terms and conditions of any credit, deposit or investment product being presented and ensuring that they are consistent with the member’s needs and risk tolerance.
  • Providing investment advice and/or referring qualified prospects to specialists within the credit union or partner organizations.
  • Resolving member complaints and problems when possible, referring more complex problems to the appropriate person or department – ensuring seamless member service.
  • Working directly with other members of the branch sales team to ensure smooth administration of documentation and flow of referrals from the service team.
  • Interpreting and understanding operating procedures, lending policies and security requirements and ensuring that all guidelines are adhered to.

     QUALIFICATIONS

  • Post-secondary degree in business or finance and an additional three to five years of job sales experience in financial products.
  • Strong sales and service skills
  • Strong credit skills Interpreting and understanding operating procedures, lending policies and security requirements
  • Investment knowledge and experience (Mutual Funds license is required or a commitment to obtain one within six months of starting the position)
  • CFP or PFP designation is an asset
  • Strong Decision making and problem solving skills
  • Strong Credit skills and Negotiation skills
  • Basic accounting skills.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work.

INTERNAL CANDIDATES: Internal application deadline is June 2, 2017

EXTERNAL CANDIDATES: Please submit your CV and cover letter at http://www.assiniboine.mb.ca Deadline is June 2, 2017. We thank all that apply but only qualified candidates will be contacted for an interview.

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FINANCIAL ANALYST – WESTOBA CREDIT UNION

Job Number: 26-2017
Location: Brandon Corporate Office
Job Type: Full Time Term
Close Date: 06/11/2017
Apply: https://www.northstarats.com/Westoba-Credit-Union

Purpose of Position

Reporting to the Manager Finance & Accounting, this position is accountable for the corporate administration functions, including the accurate preparation, maintenance and generation of management financial reports, schedules and the ongoing review for irregularities.  Additional duties include maintenance of the general ledger and preparing reports for third party software providers, with an emphasis on financial reporting.

Branch support will include advisory services and resources to branch staff and managers in areas of banking system transactions, service contracts and reconciling or assisting in the reconciliation of ledgers and exceptions reports generated by the banking system or suppliers.   Back office branch support will include resolving non-routine questions and inquiries, maintenance and analysis of banking system reporting, foreign exchange analysis, and preparation of reports to support management.

The ideal candidate will be highly motivated and able to apply proven communication, analytical and problem-solving skills to help maximize the efficiencies of department resources.

The position incumbent will contribute to the overall success of Westoba by providing a high level of service consistent with “The Winning Play for Sales and Service Partners” to all our internal and external members or customers.

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FINANCIAL PLANNER – ACCESS CREDIT UNION

Full-Time Position – Carman Branch

Build a career with one of Manitoba’s Top 25 Employers! Access Credit Union strives to be the employer of choice in Southern Manitoba supporting a professional and innovative atmosphere. Our engaged, highly competent staff are inspired to achieve their personal best through opportunities for learning and growth in a challenging, fun and rewarding work environment.

We currently have an opportunity for a highly motivated full-time Financial Planner in our Carman branch, servicing our Carman, Sanford, and Oak Bluff branches.

Key Responsibilities:

The Financial Planner is responsible for building long and lasting relationships with members while providing investment solutions to help achieve their financial goals. The Financial Planner is accountable for growing the region’s wealth management portfolio, developing strategies to attain individual and team sales goals and referring members to other internal experts where required. The Financial Planner provides members and potential investors with financial planning strategies including but not limited to retirement, education, asset allocation, risk management, and estates.

Desired Knowledge, Skills, and Abilities:

  • Proficient knowledge of investment products and services including mutual funds, term deposits, registered investment products, and the financial planning process
  • Advanced sales and service skills with experience in developing a book of business
  • Strong interpersonal and communication skills
  • Ability to prioritize, plan, and meet deadlines with considerable attention to detail
  • Ability to make complex decisions using sound judgment under general supervision
  • Understanding of financial statements is an asset
  • Investment Funds in Canada (IFIC) or Canadian Securities Course (CSC) completed
  • Certified Financial Planner (CFP) or Professional Financial Planner (PFP) designation is required within four years of start date. The CFP designation is preferred.
  • 4 – 6 years of job related experience or an equivalent of experience and education

Access Credit Union has opportunities for personal and professional growth within an environment that promotes continuous learning and cooperative values. Salary is negotiable dependent on skills and experience and we offer an excellent employee benefits package.

Please logon to our website www.accesscu.ca and complete the online application including your resume and cover letter under work. right here. This position will remain open until filled.            

We thank all applicants for their interest. Only those under consideration for the position will be contacted.

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MEMBER SERVICE COORDINATOR – MEDIAN CREDIT UNION

Closing date:  May 26, 2017

Member Service Coordinator-Permanent Full Time   Monday -Friday
Me-Dian Credit Union
303 Selkirk Avenue
Winnipeg, Manitoba R2W 2L8

Website: www.me-diancu.mb.ca

Me-Dian Credit Union requires an energetic individual who will provide exceptional member service. As the member service coordinator, you will act as the first point of contact for all existing and potential members via telephone and face-to-face. You will direct the flow of traffic by understanding the member’s needs and referring to the appropriate department. You will be expected to maintain a working knowledge of all basic day to day transactions and escalate promptly when required.

Primary Function

Under general supervision, operates a multiple-call telephone and routes calls to appropriate location. Receives and responds to member questions and inquiries and creates the important 1st impression regarding the credit union’s culture toward member service. Receives members and directs them to the appropriate department; receives vendors and other visitors. Open new memberships including issuance of member cards. Monitor office equipment and building premises for required maintenance and repairs. Ensure that members receive efficient and courteous service by mail, telephone or in person.  Processes basic member transaction requests whenever possible.  Provides information to members and solves member concerns by assessing the account records and other relevant information. Performs routine administrative duties including processing letters and reports, routes incoming and outgoing correspondence (mail, e-mail, faxes, courier)  Ensures member waiting areas are kept neat, clean and professional looking at all times.

Skills, Knowledge and Ability

  • Must have a high level of confidence, excellent organizational and customer service and demonstrate a sincere approach to helping others
  • Must be proficient in all Microsoft programs, including but not limited to excel, word
  • Must be able to multi-task, anticipates needs, co-ordinate work with others, troubleshoot issues and adapt to changing priorities
  • You are a self starter who will take the initiative to find solutions
  • Previous financial institution experience
  • Knowledge of eroWorks banking system is an asset

Salary will be based on qualifications and experience and included a comprehensive Benefit Package.

How to apply:  Please submit your resume with cover letter and salary expectations by fax or email to:

Kathleen Jennings
Manager of Administration
303 Selkirk Ave
Winnipeg, MB R2W 2L8
Email: Kathleen.jennings@mediancu.mb.ca
Fax: 204.942.3698

We appreciate all applications; however only those selected for an interview will be contacted.

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JUNIOR SUPPORT ANALYST – SUNOVA CREDIT UNION

Corporate Office – Selkirk, MB

technological talent and totally tubular tech teacher!

Are you a naturally caring person who loves helping people out of a jam? Do you laugh in the face of tough tech troubles and excel at explaining potentially confusing issues? If so, we’ve got a gig with your name on it!

We’re looking for a tech savvy people person to join our Information Technology department as a Junior Support Analyst. This important role is the first point of contact for the IT team, responsible for technical support and problem solving for all of our internal programs and systems. You’ll participate in our on-call rotation, assist our staff when they have issues, and maintain and track problems as they arise. Basically you’ll be a hero to our staff every day!

If you’re patient, detail-oriented, and love your coworkers, keep reading!

Roles & responsibilities

  • Act as the first point of contact for the Information Technology department.
  • Responsible for technical support / problem solving as it pertains to all areas within Sunova and Brio including WB and related products, member facing products, and insurance software.
  • Handle inquiries of a technical nature received through the contact center during Sunova / Brio business hours.
  • Record and track all issues in the tracking system.
  • Maintain the technical support knowledge base.
  • Post bulletins and notices for staff communication.
  • Participate in an on-call rotation and provide 24/7 on-call support.

Qualifications

  • Completion of grade 12.
  • Basic computer knowledge.
  • 1-2 years experience in a credit union field or related area.

Benefits

When it comes to compensation, benefits, and overall employee experience (including fun!), we are always a step ahead of the rest. In addition to ongoing training and personal development, all Sunova employees are eligible to participate in our employee savings and bonus programs.

Think you’ve got what it takes? Please submit your application at http://www.sunovacu.ca/join-the-team/ by May 26!

All those who apply will be contacted.

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ACCOUNTING CLERK – WESTOBA CREDIT UNION

Job Number: 27-2017
Location: Brandon Corporate Office
Job Type: Full Time
Close Date: 06/11/2017
Apply: https://www.northstarats.com/Westoba-Credit-Union

Purpose of Position

Reporting to the Manager, Finance & Accounting, this position is accountable for corporate administration and accounting functions.  Under general supervision this position performs a variety of moderately complex accounting procedures including processing entries to the general ledger, balancing and reconciling reports to the general ledger, processing invoices, utility bills and receipts, posting entries relating to revenues, expenses and accruals, extracting and compiling financial data on request and maintaining related records.

The ideal candidate will be highly motivated and able to apply proven communication, analytical and problem-solving skills to help maximize the efficiencies of department resources.

The position incumbent will contribute to the overall success of Westoba by providing a high level of service to all internal and external members/customers and supporting the cultural shift to a NIMBLE organization.

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FINANCIAL SERVICES ASSISTANT – CROSSTOWN CIVIC CREDIT UNION

We are seeking an effective team player with a strong member service focus, a high level of work accuracy and a desire to work within the lending environment.

The Position:

The Financial Services Assistant (FSA) is responsible for a variety of administrative duties in support of the lending team. The FSA is one of the primary contacts for member lending inquiries in addition to providing support for more complex functions and services.

Responsibilities:

  • Process loan documentation and register security.
  • Initiate and process insurance reports and claims.
  • Calculate payouts, and process loan funding and payments.
  • Support the operation of the branch with reception, telephone, email and Member Service Representative (MSR) responsibilities as deemed necessary.

The Person:

The ideal candidate will possess strong communication and listening skills, a high degree of accuracy in all areas of responsibility, and ability to professionally and tactfully handle all confidential or sensitive material. Minimum one-year administrative and/or MSR experience required.

Salary will be based on qualifications and experience and includes a comprehensive Benefit Package and a generous Bonus Incentive Program.

If you would like to join our team, you are invited to apply by submitting your resume and cover letter at www.crosstowncivic.mb.ca. This competition closes on Tuesday, June 6, 2017.

We thank all those that express an interest however only those selected for an interview will be contacted.

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MEMBER SERVICE REPRESENTATIVE II – BELGIAN-ALLIANCE CREDIT UNION

Full Time – Permanent

Come work where you can make a difference…

The Opportunity

For over 75 years, the Belgian-Alliance Credit Union (BACU) has taken great pride in delivering quality financial services to over 5,000 member owners.  With three branches in Winnipeg and open to all, BACU is a dynamic and flexible financial institution that is poised for continued growth.

We’re currently looking for a full-time Member Service Representative II (MSR II) to join our team and provide frontline leadership. After the initial training period, this is to be a full-time position working 37.5 hours per week. Although the current vacancy is at our 387 Provencher Boulevard branch, all personnel are required to be able to work out of our other 2 Winnipeg branches.

Basic Functions

Under general supervision, performs a variety of member service transactions within our clearly defined policies and procedures.  Duties include providing over the counter deposit services such as accepting deposits, cashing cheques, opening & closing accounts, as well as delivering prompt and professional responses to our member inquiries and supporting other frontline staff with more difficult issues. Knowledge of registered and non-registered investments, estate accounts, cash management, and previous financial institution experience are considered definite assets. The ideal candidate must be bondable and strive to constantly achieve excellent customer service.

The Person

Must be a self-starter with strong communication skills and 2-5 years’ experience as an MSR in a financial institution.  You are an individual that is detail oriented, friendly, works extremely well with others and has completed Grade 12. Secondary education is considered an asset as is demonstrated upgrading with financial institution specific courses.

Belgian-Alliance Credit Union Ltd. offers a comprehensive benefits package and is a Monday to Friday financial institution.

Why not contact us to see why your goals may be in line with ours.

Applicants are invited to submit their resume in confidence to careers@bacumail.ca, by Wednesday, May 31, 2017.

We appreciate the interest of all applicants, however only those under consideration will be contacted.

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MEMBER SERVICE REPRESENTATIVE – CAISSE FINANCIAL GROUP

Caisse Financial Group is a bilingual co-operative financial institution offering comprehensive financial products and services through a network of 27 branches in Manitoba.

Classification: Permanent; Full time

Work Location: St. Adolphe, Manitoba

Responsibilities

Key responsibilities are receiving and processing member transactions, managing and reconciling daily cash holdings while promoting a wide range of financial products and services offered by the Caisse.

Bilingualism in French and English (oral and written) is required.

Closing date: June 9, 2017 / For more details: http://www.caisse.biz/en/careers/

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MEMBER SERVICE REPRESENTATIVE – ENTEGRA CREDIT UNION

Full – Time Member Service Representative

540 St. Anne’s Road (Monday – Saturday Branch)

At Entegra we understand that people – on both sides of the counter – are our most important resource. Our dedicated employees work together towards a common goal of providing an outstanding financial experience for our members.  Entegra is a vibrant, growing organization with over $750 million in assets under administration across 4 branches and an online savings division, focused on making a positive difference in our member’s lives.

The Position:
Under the supervision of the Manager, Deposit Products and Services, the MSR supports the ongoing needs of our members through their knowledge and promotion of Entegra Credit Union’s full array of deposit and investment products and services. The successful candidate will process all member transactions with promptness and accuracy, as well as assist in other daily tasks to support the overall organization of the branch.

The Person:

You hold a grade 12 diploma with a minimum of one (1) year related customer service and/or cash handling experience. Post secondary education in Business Administration would be considered an asset. You are an individual who takes pride in being a team player with good communication, problem solving and interpersonal skills. You assist in providing positive member experiences by maintaining a professional and friendly attitude. Previous credit union and/or DNA Banking Software experience would be considered an asset. Proficiency in a Windows and Microsoft Office (Outlook, Word, Excel) based environment; along with a comfort in learning and using multiple software programs, are key to success in this position.

A comprehensive benefits package is offered with this position, in addition to a competitive salary.

Those interested in applying are asked to submit a resume, including cover letter by Thursday, June 1, 2017 and referencing posting number 2017-09 to:
HR Department
Entegra Credit Union
2nd Floor, 540 St. Anne’s Road
Winnipeg, Manitoba   R2M 5R7
Email:  hr@entegra.ca

We thank all candidates for their interest; however only those considered for an interview will be contacted.

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MEMBER SERVICE REPRESENTATIVE – CAISSE FINANCIAL GROUP

Caisse Financial Group is a bilingual co-operative financial institution offering comprehensive financial products and services through a network of 27 branches in Manitoba.

Classification: Permanent; Part time

Work Location: St. Malo, Manitoba

Responsibilities

Key responsibilities are receiving and processing member transactions, managing and reconciling daily cash holdings while promoting a wide range of financial products and services offered by the Caisse.

Bilingualism in French and English (oral and written) is required.

For more details: http://www.caisse.biz/en/careers/

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Credit Union Statistics & Community

Current Statistics
as of May 3, 2017
Credit unions 31
Locations 182
Communities served 106
Communities where a CU is the only financial institution 61
Members 617,747
Total Assets $27.12 billion
Community Support
latest annual results – December 2015
Sponsorships & Donations $3.4 million
Scholarships given / total value 266 / $165,850
In-kind donations $290,582
Employee volunteer time donated 26,145 hours
Employees 3,312 (730 PT)
Staff Training $2.2 million
Payroll $133.2 million
Value of improvements and new branches $37.8 million
Patronage (profit sharing, cash rebates, dividends) $29.20 million
For more information, contact Knowledge Services, Credit Union Central of Manitoba.

News

CUCM Community Engagement

CUCM’s corporate giving is driven by decisions its employees make – as individuals and as a group through staff club events and the United Way/All Charities Campaign – about their own philanthropy. CUCM matches employee donations to organizations whose aims are consistent with CUCM’s core values and the spirit of Co-op Principle #7, Concern for Community. Through matching, employees and CUCM have contributed more than $1 million (an annual average of $113,422) over the past nine years to organizations that have a broad range of goals.

CUCM exposes employees to community organizations by inviting them to speak prior to CUCM staff meetings. And, by adding a Community Leadership & Engagement score to the company balanced scorecard, CUCM incents employees to donate time to organizations’ ongoing activities or special projects.

IN 2015:

$84,330 EMPLOYEE GIVING
$84,330 CORPORATE MATCH (includes $3,750 of in-kind giving)
654 VOLUNTEER HOURS

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Current Promotions

Current Promotion: The 2018 Real Manitoba Photo Contest
Enter your high-quality, eye-catching, story-telling photos of our beautiful province.
The contest is open to all Manitobans: you don’t have to be a credit union member and you can even be an employee, as the photos are judged on their merits alone, no names attached.
Continue reading “Current Promotions”